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Commander

Shipping and returns

Delivery time

We ship in 24/48h days for orders placed before 17:30, orders placed later are processed next day and delivered in 24/48h days. (Conditions for Spain Peninsula, other populations are subject to change). Once you give the package to the courier service, you will receive an email notifying you that your order has left our premises. We are not responsible for the possible delays of delivery caused by the courier service.

mrw-37b9d59ebc288a5d4a12a1f899a5a2cb8979 All shipments are managed through the logistics agency MRW.

Shipping costs Spain and Portugal

- Shipping to Spain 24/48h:  Free Shipping up to 45€

Spain 24/48h MRW Order value
0 € + 45 €
4,95 € 0 - 45 €

- Shipping to Portugal Mainland 24/48h: Free Shipping up to 45€

Portugal Mainland 24/48h MRW Order value
0 € + 45 €
4,95 € 0 - 45 €

- Shipping to Porgual Islands 48/72h: Free Shipping up to 240€

Portugal Islands MRW Order value
0 € + 240 €
19,95 € 200 - 240 €
34,90 € 0 - 200 €

Shipping costs Europe

- Shipments to Europe S1-2 (Germany, Austria, Belgium, France, Holland, Italy, Luxembourg, United Kingdom) 48/72 hours: Free Shipping on orders greater than or equal to 180€

MRW Europe S1-2 Value order
14,95 € 0 - 80 €
10,95 € 80 - 140 €
7,95 € 140 - 180 €
0 € + 180 €

- Shipments to Europe S3 (Bulgaria, Denmark, Slovenia, Slovakia, Hungary, Poland, Rep. Czech, Romania) 3 to 5 days: Free Shipping on orders equal or over 400€

MRW Europe S3 Value order
41,95 € 0 - 80 €
32,95 € 80 - 160 €
24,95 € 160 - 240 €
16,95 € 240 - 320 €
8,95 € 320 - 400 €
0 € + 400 €

- Shipments to Europe S4 (Belgium, Luxembourg, the Netherlands) 3 to 5 days: Free Shipping on orders equal or over 400€

MRW Europe S4 Value order
57,95 € 0 - 80 €
45,95 € 80 - 160 €
33,95 € 160 - 240 €
21,95 € 240 - 320 €
10,95 € 320 - 400 €
0 €

+ 400 €



Set the following Conditions:
1. Shipments are made by courier service.
2. The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, levy, duty or surcharge.
3. It is understood as shipping the delivery of items in address or address specified by the customer during the process of realization of the order, limited as delivery areas related above.
4. Kimondo delivery orders to the courier service within a maximum period of 48 hours. We are not responsible for the possible delays of delivery caused by the courier services

5. In case of absence on the part of the customer at the time of the delivery, after the attempts made by the transport agency, the order will be left in the MRW offices nearest to the recipient. If after 15 days, the customer does not pick up your order, this will be returned back to Kimondo. To which the order is shipped again, the customer should be in charge of the shipping costs.

Returns

Returned by Default

In the event that the return is for reasons attributable to Kimondo (defective product or not matching with the reference purchased) will be Kimondo, who will collect the products and/or change them to the correct take care of all costs associated with this return and/or exchange. Faced with a product that this manufacturing defect, you will have to communicate by e-mail to the following address: info@kimondo.es (specifying the order number and the faulty item), where we will proceed to study the case and process the return by default.

Only be attending to defective products that do not present clear signs of manipulation, or increased damage, that is to say will not be accepted products that could present a defect and the customer has tried to fix it on your own aggravating the problem. Therefore, when any defect, we ask that you not tamper with or continue to use the product and inform us as soon as possible.

Return for Exchange/Refund

In the event that the return is for reasons not attributable to Kimondo changes such as color, size or other characteristics, which are due to a change of opinion or error on the part of the client at the time of making the purchase must be the client who is in charge of the estimated costs of shipping (to check, if the value of the items in the order after the return is lower than the amount for free shipping, will be charged the shipping service and return, by contrast, if discounting the item to be returned is greater than 45€, will only be the costs of return) always contacting us to inform about the steps to follow. In these cases Kimondo will refund the customer all payments received, except shipping costs. It should also be the customer who will assume the direct cost of returning the products. The client has a period of 30 days after the delivery to report the change.

Kimondo proceed to make the refund within 7 calendar days from the receipt of the returned product and will do so using the same means of payment used by the customer for the initial transaction or bank transfer. Kimondo reserves the right to withhold the reimbursement until we have received the products.