We ship in 24 hours days for orders placed before 17:30, orders placed later are processed next day and delivered in 24h working days. (Conditions for Spain Peninsula, other populations are subject to changes). We send orders from Monday to Friday. Once you give the package to the courier service, you will receive an email notifying you that your order has left our premises. We are not responsible for the possible delays of delivery caused by the courier service.
|All the sendings are managed through the agency of logistics MRW.|
Forms of payment accepted by kimondo.is are:
The customer will be taken to the PayPal website, taking advantage of its secure payment platform. Once you have done the payment process, you will be brought back to Kimondo.
Once in PayPal you can make payment with Paypal account or with credit card.
Paypal may retain an amount by way of security or safe to try to make a purchase with the credit card on the PayPal platform (usually a few cents or 1€). This amount will be refunded to PayPal in about a month.
The collection of this fee does not guarantee that the purchase is made.
The customer will be taken to the secure platform ServiRed in which to make the payment and may use any of the cards accepted by ServiRed (Visa: Classic, Gold, Electron, Platinum, Infinite. Mastercard: Standard, Gold, Master, World Elite, Time, Platinum). Once you have completed the payment process the customer will be redirected to kimondo.es
- Shipments to Europe S1-2 (Germany, Austria, Belgium, France, Holland, Italy, Luxembourg, United Kingdom) 48/72 hours: Free Shipping on orders greater than or equal to 140€
|MRW Europe S1-2||Value order|
|7,50 €||0 - 140 €|
|0 €||+ 140 €|
- Shipments to Europe S3 (Bulgaria, Denmark, Slovenia, Slovakia, Hungary, Poland, Rep. Czech, Romania) 3 to 5 days: Free Shipping on orders equal or over 400€
|MRW Europe S3||Value order|
|41,95 €||0 - 80 €|
|32,95 €||80 - 160 €|
|24,95 €||160 - 240 €|
|16,95 €||240 - 320 €|
|8,95 €||320 - 400 €|
|0 €||+ 400 €|
- Shipments to Europe S4 (Belgium, Luxembourg, the Netherlands) 3 to 5 days: Free Shipping on orders equal or over 400€
|MRW Europe S4||Value order|
|57,95 €||0 - 80 €|
|45,95 €||80 - 160 €|
|33,95 €||160 - 240 €|
|21,95 €||240 - 320 €|
|10,95 €||320 - 400 €|
+ 400 €
Set the following Conditions:
1. Shipments are made by courier service.
2. The shipping costs include in all cases the Value Added Tax (VAT), but no other tax, levy, duty or surcharge.
3. It is understood as shipping the delivery of items in address or address specified by the customer during the process of realization of the order, limited as delivery areas related above.
4. Kimondo delivery orders to the courier service within a maximum period of 48 hours. We are not responsible for the possible delays of delivery caused by the courier services
5. In case of absence on the part of the customer at the time of the delivery, after the attempts made by the transport agency, the order will be left in the MRW offices nearest to the recipient. If after 15 days, the customer does not pick up your order, this will be returned back to Kimondo. To which the order is shipped again, the customer should be in charge of the shipping costs.
In the event that the return is for reasons attributable to Kimondo (defective product or not matching with the reference purchased) will be Kimondo, who will collect the products and/or change them to the correct take care of all costs associated with this return and/or exchange. Faced with a product that this manufacturing defect, you will have to communicate by e-mail to the following address: firstname.lastname@example.org (specifying the order number and the faulty item), where we will proceed to study the case and process the return by default.
Only be attending to defective products that do not present clear signs of manipulation, or increased damage, that is to say will not be accepted products that could present a defect and the customer has tried to fix it on your own aggravating the problem. Therefore, when any defect, we ask that you not tamper with or continue to use the product and inform us as soon as possible.
In the event that the return is for reasons not attributable to Kimondo changes such as color, size or other characteristics, which are due to a change of opinion or error on the part of the client at the time of making the purchase must be the client who is in charge of the estimated costs of shipping (to check, if the value of the items in the order after the return is lower than the amount for free shipping, will be charged the shipping service and return, by contrast, if discounting the item to be returned is greater than 45€, will only be the costs of return) always staying in touch with us to inform you about the steps to follow. In these cases Kimondo will refund the customer all payments received, except shipping costs. It should also be the customer who will assume the direct cost of returning the products.
Kimondo proceed to make the refund within 7 calendar days from the receipt of the returned product and will do so using the same means of payment used by the customer for the initial transaction or bank transfer. Kimondo reserves the right to withhold the reimbursement until we have received the products.
Prices include in all cases the Value Added Tax (VAT), but no other tax, levy, duty or surcharge (applies outside the iberian peninsula and the canary islands).
The products will be sold at the price shown, being the current which is collected at the time of the confirmation of the order by the customer.
Kimondo reserves the right to change prices, articles, offers and other commercial conditions without notice.
All the illustrations, store name and photos of the shop are protected by the intellectual property law. Any misuse may be prosecuted.
For the implementation and monitoring of purchases, or other customer services that can be implemented in the future, you must register your personal data and choose a password for the access to restricted zones requiring prior identification. This will prevent its completion in the future. At the time you register on our server or place an order, their personal data and addresses, as well as the transactions carried out and in progress are incorporated to our database, used solely to process the order, as well as for follow-up. If you have given your express consent, and not revoked, will be also used to send information about offers and services that may be of interest to you. At any time you can modify the data of your customer record (change of address, phone....).
Likewise, we inform you that in accordance with the Organic Law 15/1999 of 13 December, of Protection of Data of a Personal Nature and other applicable legislation in matters of data protection, the personal data contained in this form will be incorporated to a file owned by KIMONDO with the purpose of channelling requests for information, suggestions and complaints of clients for their management and resolution. The client can exercise the rights of access, rectification, opposition and cancellation by contacting KIMONDO through our e-mail address: email@example.com, in the terms legally provided for, to be able to request information.
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