How can I make a return?
to make a refund you have a period of 30 days after receipt of your order.
The steps to follow are:
1. Send an email to firstname.lastname@example.org indicating the order number and items you wish to return
2. After accepting your return you can send the items on your own with the courier or post office to our warehouse located at:KIMONDOCtra. Sant Boi, nº 9608620 Sant Vicenç dels HortsBarcelona, Spain
3. Once your articles are received, they are reviewed and if all is correct we will proceed to pay you the amount of them. Within a maximum of 7 business days after receiving the package in our warehouse.
How can I make a change?
To make a change, you will need to process a refund and purchase the new items by placing a new order separately from the web
Requirements to accept a return or exchange
in order for us to accept the refund and pay you the corresponding amount we need you to meet the following requirements:
1. The items must be packed in a properly sealed box.
2. It is necessary to include in the package a sheet specifying the order number and full name of the person who made the purchase corresponding to the return, if not identified, the refund will not be possible.
3. The articles shall contain all of their original parts, labelling, plastics, bags, box, if any. If it is not returned correctly, we reserve the right not to refund it.
The item that I received has a defect
in case the articles received have a defect you must notify us as soon as possible so that we can fix it.
you'll have to email us email@example.com and notify us so we can solve the problem.