¿How can I make a return?
We extend the return period, orders placed after November 16 can be returned until January 15, 2021
To make a return you have a period of 30 days after the receipt of your order.
The steps to follow are:
1. Send an email to firstname.lastname@example.org indicating the order number and the items you wish to return. You can also do it from your "Order History" in your account from the web, selecting the items you wish to return in the order.
2. After accepting your return, you can send it to our warehouse located at:
Ctra. Sant Boi, nº 96
08620 Sant Vicenç dels Horts
* Only returns delivered to the specified address are accepted
3. Once your articles are received, they are reviewed, if everything is correct, we will proceed to pay you the amount of them. Within a maximum period of 7 business days after receiving the package in our warehouse.
NOTE: The fact that we accept your return and receive it in our warehouse, does not guarantee that it will be paid, for this you must meet the requirements indicated below and not show signs of use. In case it does not pass the review phase, we reserve the right to resend your return due.¿Como puedo hacer un cambio?
Para realizar un cambio, deberás tramitar una devolución y adquirir los nuevos artículos realizando un nuevo pedido por separado desde la web
Return of Masks
Voluntary changes / returns of masks are not allowed since, as it is a hygienic product, we cannot guarantee that it has not been tampered with or opened.
Requirements to accept a return or exchange
In order for us to accept the return and pay you the corresponding amount we need you to meet the following requirements:
1. Items must be packaged in a properly sealed box indicating on the outside of it your name, address and the following message: "for Kimondo".
2. It is necessary to include in the package a sheet that specifies the order number and full name of the person who made the purchase corresponding to the return, but you can also include a copy of the invoice, if not identified it is not You can make the refund.
3. The items may not have been used and must contain all of their original parts, labeling, protective plastics, bags, box if contained. In case of not being returned correctly, we will reserve the right not to make the refund.
4. Returns are not allowed unless it is a defect in underwear products, swimsuits, bikinis, combs and colognes
The item I received has a defect
In the event that the items received have a defect, you must notify us within a maximum period of 48 hours after receiving your order and provide us with images of the defect.
In case of defect, we take care of all the collection costs and make a replacement of the defective article for another one, in case of not having the same article, the client will be consulted to make the exchange for another of similar characteristics and price or payment full product / order.
To solve it you will have to send us an email to email@example.com and notify us so that we send to the courier agency to pick up the defective item / s and after receiving it we will proceed to the full payment without costs.